QSales is a Qatar-based online shopping store offering home essentials, kitchen gadgets, baby products, storage solutions, electronics, and lifestyle items at competitive prices with fast local delivery across Qatar.
FAQ
- What is QSales?
- Do I need an account to place an order?
- How do I create an account?
- I forgot my password or can’t log in. What should I do?
- How do I place an order on QSales?
- How can I track my order?
- Where does QSales deliver?
- What is the delivery time within Doha?
- How long does delivery take outside Doha?
- Do you deliver every day?
- How can I get free shipping?
- Are there additional charges for remote areas?
- Do you offer express delivery?
- What are the express delivery timings?
- Is there an extra charge for express delivery?
- Can I schedule or postpone my delivery?
- What payment methods are accepted?
- Is Cash on Delivery available across Qatar?
- Is QSales safe to shop online?
- How are products packed?
- What if I receive the wrong item or something is missing?
- What is the QSales return policy?
- What if I’m not satisfied with the product?
- What if my item arrives damaged?
- How do I start a return?
- Is there a return processing fee?
- Which items cannot be returned?
- Can I exchange a product?
- How long does a refund take?
- Are discounted items refundable?
- Do products come with a warranty?
- Who pays for return shipping?
- What is the “Leave at My Door” option?
- Can I cancel my order?
- Do you have a physical store or pickup point?
- Do you have a mobile app?
- Do you offer discounts and promotions?
- Why choose QSales over other online stores in Qatar?
About QSales
- What is QSales?
What is QSales?
Accounts & Login
- Do I need an account to place an order?
- How do I create an account?
- I forgot my password or can’t log in. What should I do?
Do I need an account to place an order?
You can shop easily, but creating an account helps you track orders, view order history, and checkout faster next time.
How do I create an account?
Click Login / Sign Up on the website or app, enter your details, and you’re ready to shop.
I forgot my password or can’t log in. What should I do?
Use “Forgot Password” on the login screen. If the issue continues, contact our support team and we’ll assist you quickly.
Ordering & Order Tracking
- How do I place an order on QSales?
- How can I track my order?
How do I place an order on QSales?
Select your product → Add to cart → Checkout → Choose delivery option & Delivery Details → Pay (Card or Cash on Delivery).
How can I track my order?
You can track your order status directly inside the QSales mobile app.
Delivery & Shipping
- Where does QSales deliver?
- What is the delivery time within Doha?
- How long does delivery take outside Doha?
- Do you deliver every day?
- How can I get free shipping?
- Are there additional charges for remote areas?
Where does QSales deliver?
QSales delivers only within the State of Qatar. Orders outside Qatar are not processed
What is the delivery time within Doha?
Most Doha orders are delivered within 24 hours after order confirmation
How long does delivery take outside Doha?
Areas such as Al Khor, Mesaieed, Dukhan, Al Ruwais, and Shahaniya may take up to 48 hours, depending on distance and delivery conditions
Do you deliver every day?
Deliveries operate from Saturday to Thursday. Friday deliveries are limited to half-day service.
How can I get free shipping?
Standard delivery is free for orders above QR 35 across Qatar
Are there additional charges for remote areas?
Remote areas may have a delivery fee of up to QR 30, depending on distance and conditions.
Express Delivery
- Do you offer express delivery?
- What are the express delivery timings?
- Is there an extra charge for express delivery?
Do you offer express delivery?
Yes. Express delivery within 4 hours is available for select orders in Doha only, subject to availability.
What are the express delivery timings?
Saturday–Thursday: 10:00 AM – 10:00 PM Friday: 12:00 PM – 4:00 PM
Is there an extra charge for express delivery?
Yes. Express delivery costs an additional QR 20 per order.
Scheduling & Postponing Delivery
- Can I schedule or postpone my delivery?
Can I schedule or postpone my delivery?
Yes. Contact us as soon as possible via WhatsApp or phone, and we’ll do our best to adjust the delivery time based on availability.
Payments & Security
- What payment methods are accepted?
- Is Cash on Delivery available across Qatar?
- Is QSales safe to shop online?
What payment methods are accepted?
Debit cards, credit cards, and Cash on Delivery (COD).
Is Cash on Delivery available across Qatar?
Yes, COD is available across Qatar.
Is QSales safe to shop online?
Yes. All online payments are processed through secure, encrypted payment gateways to protect your data.
Packaging & Fulfillment
- How are products packed?
- What if I receive the wrong item or something is missing?
How are products packed?
Products are carefully packed to minimize damage during delivery, especially fragile items.
What if I receive the wrong item or something is missing?
Contact us immediately with your order details (and a photo if possible). We’ll resolve the issue quickly.
Returns, Exchanges & Refunds
- What is the QSales return policy?
- What if I’m not satisfied with the product?
- What if my item arrives damaged?
- How do I start a return?
- Is there a return processing fee?
- Which items cannot be returned?
- Can I exchange a product?
- How long does a refund take?
- Are discounted items refundable?
- Do products come with a warranty?
- Who pays for return shipping?
- What is the “Leave at My Door” option?
What is the QSales return policy?
You have 7 days from delivery to request a return for unused items in original condition with packaging and proof of purchase
What if I’m not satisfied with the product?
If the item is unused and in original condition, you can request a return within 7 days, and we’ll guide you through the process.
What if my item arrives damaged?
Contact us immediately with photos or videos. If confirmed damaged or defective, we’ll arrange a replacement or refund.
How do I start a return?
Email support@qsales.qa or call/WhatsApp +974 7011 9277. Returns without prior approval may not be accepted.
Is there a return processing fee?
A processing fee of up to QR 15 may apply for non-defective returns. Returning items directly to the QSales warehouse allows a full refund without processing charges
Which items cannot be returned?
Perishable goods, personal care/hygiene items, hazardous materials, customized products, digital items, gift cards, and items marked Final Sale, Clearance, or Promotional.
Can I exchange a product?
Yes, exchanges are accepted within 7 days, subject to availability. An exchange fee of up to QR 15 may apply.
How long does a refund take?
Approved refunds are processed within 10 business days to the original payment method.
Are discounted items refundable?
Discounted or promotional items are refundable only if defective.
Do products come with a warranty?
Products with manufacturing defects may be eligible for replacement or refund within the warranty period. Clearance, promotional, and bundled items may be excluded.
Who pays for return shipping?
Customers cover return shipping unless the item is defective or incorrect.
What is the “Leave at My Door” option?
If selected, delivery is confirmed with photo proof. QSales is not responsible for loss or theft after confirmation.
Order Cancellation
- Can I cancel my order?
Can I cancel my order?
Yes. Orders can be canceled before delivery by contacting QSales support during working hours (Saturday–Thursday).
Store & Pickup
- Do you have a physical store or pickup point?
Do you have a physical store or pickup point?
QSales operates primarily as an online store and offers both home delivery across Qatar and warehouse pickup for orders, with returns accepted at the warehouse after contacting QSales support in advance.
App & Offers
- Do you have a mobile app?
- Do you offer discounts and promotions?
Do you have a mobile app?
Yes. The QSales app offers app-exclusive discounts, faster checkout, special coupons, flash deals, and order tracking.
Do you offer discounts and promotions?
Yes. QSales runs seasonal sales, app-only offers, limited-time deals, and coupon promotions.
Why QSales
- Why choose QSales over other online stores in Qatar?
Why choose QSales over other online stores in Qatar?
QSales focuses on Qatar customers with fast delivery options, competitive pricing, secure payments, app-exclusive deals, and reliable local support.