Refund policy
At QSales.qa, your satisfaction is our priority. We strive to provide a seamless shopping experience, but if you're not completely satisfied with your purchase, we're here to help.
1. Return Policy
We offer a 7-day return window from the date of delivery. To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- It must include all accessories, tags, and proof of purchase (invoice or receipt).
- For defective or damaged products, photographic or video evidence must be provided when initiating the request.
📩 Start your return by contacting us at:
Email: support@qsales.qa
Phone/WhatsApp: +974 7011 9277
Please do not send returns without prior approval, as unapproved returns will not be accepted.
2. Return Collection & Processing Fee
- If your return is accepted, we will arrange collection through our delivery team.
- A processing fee of up to QR 15 may apply for non-defective returns (you will be informed of the fee beforehand).
- Alternatively, customers may return the product directly to our warehouse (Wadi Aba Al Saleel, Zone: 91, Street: 2045, Building: 44) to receive a full refund without processing charges.
3. Non-Returnable / Non-Refundable Items
We do not accept returns for the following:
- Perishable goods (e.g., food, flowers, plants)
- Personal care and hygiene products (e.g., cosmetics, intimate items)
- Hazardous materials, flammable liquids, or gases
- Customized or personalized items
- Gift cards, downloadable software, or digital products
- Products marked as “Final Sale”, “Clearance”, or “Promotional”
Additionally, Health & Beauty products are excluded from refund or warranty claims due to hygiene standards.
4. Exchange Policy
- Exchanges are accepted within 7 days and subject to availability.
- An exchange fee of up to QR 15 will apply.
5. Refund Policy
- Once we receive and inspect your returned item, we’ll notify you of the refund status.
- If approved, the refund will be issued to your original payment method within 10 business days.
- Refunds apply to the product cost only. Delivery charges and processing fees are non-refundable.
- For promotional or low-price items, refunds will not be entertained unless due to product defects.
- 📍 If more than 15 business days have passed since your refund approval, please contact us.
6. Warranty & Replacements
Warranty Eligibility
Warranty coverage applies only to products displaying a warranty badge, duration, or statement on the product page at the time of purchase. The warranty begins from the original purchase date and remains valid for the stated period.
All warranty coverage, inspection, repair and replacement decisions are subject to the applicable manufacturer’s or brand’s warranty terms and conditions.
Warranty Registration
Some products may require registration with the manufacturer, supplier or authorized service provider. When required, customers must follow the instructions supplied with the product, such as scanning a QR code or registering online within the stated period.
Registration is required only when mentioned on the warranty card, packaging, manual or other supplied documentation.
How to Submit a Warranty Claim
Customers must first contact QSales Customer Support and provide:
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- QSales order number, invoice or proof of purchase
- Product name and serial number, where applicable
- Warranty card and registration confirmation, if applicable
- Photos, videos and details of the reported issue
Customers must wait for confirmation and instructions from QSales before submitting the product. Once confirmation is received, the customer must send or deliver the product and any requested accessories to the QSales store, warehouse or other specified location.
Products should not be sent or delivered before receiving confirmation from QSales Customer Support.
What Is Covered
The warranty generally covers verified manufacturing defects occurring during normal and intended use. After technical inspection and approval, the product or defective component may be repaired or replaced in accordance with the applicable manufacturer’s or brand’s warranty terms.
What Is Not Covered
The warranty does not generally cover:
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- Accidental damage, misuse, negligence or improper handling
- Incorrect installation, maintenance, storage or operation
- Normal wear and tear or cosmetic damage
- Water, fire, heat, power fluctuations or other external damage
- Unauthorized repairs, alterations or tampering
- Damage caused by incompatible accessories or failure to follow instructions
- Consumable parts unless specifically covered
- Products with removed or altered serial numbers
Additional exclusions may apply according to the relevant manufacturer’s or brand’s warranty terms and conditions.
Inspection and Resolution
All claims are subject to technical inspection and approval by the manufacturer, brand, supplier or authorized service provider.
Processing time may vary depending on the product, reported defect, availability of parts and applicable service procedures. If the issue is not covered, the customer will be informed before any chargeable repair is performed.
Important Conditions
The warranty applies to the original purchaser and is valid within Qatar unless otherwise stated. Repair or replacement does not restart or extend the original warranty period unless required by the applicable warranty terms or law.
This policy does not limit any mandatory consumer rights provided under applicable laws and regulations in Qatar.
For assistance, contact QSales Customer Support before submitting your product.
7. Shipping Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Return shipping charges are non-refundable.
8. “Leave at My Door” Delivery Disclaimer
- If you opt for the “Leave at My Door” delivery option:
- A photo confirmation will be sent via WhatsApp or email.
- Once delivery is confirmed, QSales.qa is not responsible for any loss or theft of the package.
- Please ensure your delivery address and contact details are correct at checkout.
Need Help?
- For questions regarding returns, refunds, or exchanges, contact our support team:
📧 support@qsales.qa
📱 +974 7011 9277
